Outsourcing is not a single
phenomenon. It is used as a multidimensional concept and includes online
outsourcing. Online outsourcing is a form of internet base outsourcing.
Outsourcing is the process of work when all the work, tasks and projects
transfer to a third party. However, in Bangladesh it has some limitations in
conducting the activities independently. This industry rising day by day, but
proper infrastructure development is not being implemented for boosting up this
sector. In spite of various limitations
of outsourcing in Bangladesh, it is a pleasure that our present
government has taken different initiatives to patronize the industry as vital
foreign currency earning sector like as garments sector. In last decade’s
ready-made garments was the highest foreign currency earning sector in
Bangladesh. But due to some incidents this sector is facing downturn problem
and internationally, it’s claimed as a problematic sector right now. However,
outsourcing is considered the rising sector at present and IT experts also
saying the prospect of this sector. Regarding this concept different projects
are being conducted in rural to urban areas to reduce the infrastructure
limitations of ICT (Information and Communication Technology).
Outsourcing
has various options such as IT outsourcing, marketing outsourcing, service
outsourcing, financial outsourcing, etc. Among all of these outsourcing, IT
outsourcing has been mostly spread in Bangladesh and it has a wide spread
market of earning foreign currency. Presently, outsourcing becomes a new
dimension of source of earning in Bangladesh from rural areas to urban areas.
Different institutions are offering various IT outsourcing courses such as Search Engine Optimization
(SEO), Social
Media Marketing (SMM), E-Mail
Marketing, Affiliate
Marketing, Graphics
Design, Web
Design etc. People are
eagerly attending these courses to learn outsourcing and few are successfully
completing these courses and doing better in the marketplace.
Bangladesh
is a small country and also has infrastructure limitations in various sectors.
However, beside this limitation it has also reached a stage of achievement
gradually. Outsourcing sector also facing severe infrastructure problems, but
it is a pleasure that beyond of all hurdles and problems, our IT freelancers
got acclaimed internationally last few years. It is a positive insight for
outsourcing market as a rising sector.
In
the world, some specific regions like in Asia, India and China are dominating
the outsourcing market. Besides these two countries Srilanka and Philippines
have also a vital role in the market as well as Bangladesh is also doing well
but not in the level of international expectations. To cope with the
international market, it needs to have extraordinary job skills and educational
enhancement that helps to make them as an international competitor. But to Bangladeshi
freelancers, that level of extraordinary job skills and educational enhancement
is fewer exhibited so that our outsourcing industry is still a latent and
immature stage. When any industry takes place to enrichment in an expected
level, government and other private sector companies should make an influential
role to rise up the industry so that child industry can easily establish their
business as the level of mature industry for international competition. In
Bangladesh, IT outsourcing is a fast growing industry, it should proper
nurturing and patronizing. But still this industry is in an immature stage to
compete with the international market. However, this scenario is being promoted
in our country as a level of standardization due to the combined steps of
skilled freelancers and government.
Although
this sector is prospective in Bangladesh but in lieu of different obligations
and limitations, lack of skill manpower and IT expert, foreign buyers are not
being interested in our IT freelancers. Because our freelancers always seek
profits, sometimes they do not maintain the quality of the works as well. Time
overdue is a usual scenario in our outsourcing market, but foreign buyers are
not habituated with this type of etiquette so that foreign buyers searching
others market and freelancers who are professional in doing their job and has a
highest level of professionalism. International buyer wants their work will be
completed at a high level of professional etiquette and freelancers will honor
their own responsibility. The freelancers who maintain the favorable
relationship with their buyers, they have never faced a job crisis and other
job related problem.
Now-a-days
IT outsourcing market is competitive and skillful. Without an international
level IT knowledge and education, it’s not possible to cope with the market. If
freelancers do not upgrade their own knowledge regularly as a competitor of
international market, they will make them away from the market gradually. But,
it is a matter of regret that our freelancers are not upgrading themselves in
the level of the international market as well. A few numbers of freelancers who
are maintaining their quality and expected level working manners, they are
doing well and achieving prominence from the international outsourcing company
and are dominating our native market. But these numbers of freelancers are very
few. Among all limitations
of outsourcing in Bangladesh, some indicators are mainly
responsible for creating this scenario, such as lack of proper educational
background, lack of job related skills, lack of proper guidelines, lack of high
speed internet facilities and weakness in English communication. Our
neighboring country India is a trusted market in because of the skilled
freelancers and they also have high speed internet facilities and are fluent in
English so that foreign buyers are interested in hiring the Indian freelancer.
But, if we have strong educational background, proper guidelines, high speed
internet facilities, English communication skill and creative mind of IT
learning, success is inevitable but it is reality that for being a expert IT
freelancer, huge number of educated and talented people are coming to build up
their career in IT freelancing; in the middle of the learning they are switching
to own academic background related job or government job as a permanent
profession and as a result they are not continuing their freelancing profession
because of professional business. When one person makes their mind in two
components, cent percent accuracy does not come from him. So, our outsourcing
market is in a two minded phenomenon, some talented people are coming to rising
the sector, but most of them are not staying for good; others who are doing
freelancing they are not skilled in the expected level of IT knowledge as a
result after a certain period they are going through a job crisis and facing
different job related problems that hampering the outsourcing market.
In
Bangladesh, all problems and limitations relating outsourcing, internet speed
is a vital problem. To continue the outsourcing work and maintain regular
communication with the international buyers, the availability of the internet
is highly needed, but our internet speed is unexpectedly slow and expensive
also. However, we should keep it in mind that prerequisite of outsourcing is
flexibility of internet connection and charges of the internet. As a vision of
digital Bangladesh, our government has taken different initiatives to ensure
fair price connectivity of the internet. It has already been declared that by
2021, internet connectivity will be reached at all corners of the country and
in rural area schools and other educational institutions will be in coverage of
free access of internet so that future generation can easily habituate with the
international information technology. To promote the ICT (Information and
Communication Technology), government A2I project and Hi-Tech Park Project are
conducting various training and workshop from rural areas to urban areas to
skill enhancement of the educated young. Besides, Bangladesh Computer Council
(BCC) has taken a graduate skill enhancement project named Leveraging ICT
Project, its goal to train up the graduates to the international category and
after completing the training period they will be recruited in different IT
firm and who wants to be an IT entrepreneur, the government will provide them
long to establish their IT business.
Besides
government initiatives relating to promoting IT freelancer as well as
outsourcing market, some private training institutions and organizations are
conducting various training sessions and live IT project that helps the
freelancer to learn the reality of the outsourcing market. Depending various outsourcing training in
Bangladesh, freelancers are being skilled and confident in
completing the buyer’s assigned job and spontaneously fulfilling the job
criteria. Among all outsourcing training institute in Bangladesh, Advance IT is playing a vital role to patronize
the IT freelancer and arranging various outsourcing training for coping with
the international IT outsourcing market so that IT freelancers make them
skilled to the market place and fluent in doing respective job.
So,
it is clear that despite various limitations
of outsourcing in Bangladesh, our government and related authority
are trying to promote the ICT sector which is congenial to IT outsourcing. If
the IT knowledge spreads in across the country, educated and talented young
will come to build their career in the outsourcing market and they will boost
up the market at the expected level because they will take it as a challenge of
their life. We know when knowledge, skill, creativity and the proper working
environment exist in a sector; revolution of this sector is inevitable. Our
outsourcing sector will be reached at this level very soon by the cooperation
of respective authority. As a conscious citizen, along with government, we
should have learning mind as well as a proper way of thinking about IT that
helps to go ahead our country beyond all limitations of IT outsourcing.
